We have been helping service and manufacturing organizations since 1985 to understand customers as individuals and enhance enterprise performance management in rapidly changing markets.
Our proven methodologies Business intelligence, performance culture change, living the brand - we turn strategy into sustained performance. We contribute thought leadership that places emphasis on both organization and customer, using objective and results orientedtools such as:
Horizon Planningtm - incremental steps to turn strategy into actions
Roadmap, Business Benefits, and Business Case methodologies
A portfolio of customer event and dialog templates
Balanced Scorecard methodology - enterprise and personal
HPC Readiness Assessmenttm
Customer value measurement frameworks
We draw on web and advanced data techniques that work - quickly and cost effectively. We understand the people, technology, and strategic needs behind a profitable and growing customer-driven business.
Our Clients Our clients are well-known and well managed organizations, and include:
retail banks life insurance companies health and life sciences company property & casualty insurance company stock exchange retail credit transaction processing firm hospitality company high technology companies consulting organizations software development company automotive manufacturer and precision manufacturer technology research firm government & not-for-profit organizations industry association
Our Experience We know Customer Relationship strategies and the behavioral effects on performance. We have built service delivery environments - customer recognition, retail relationship 'triggers', call center systems, scorecards, and dashboards. We have used behavior models to connect customer, organization and employee goals. We bring to bear a unique combination of marketing, organizational development, financial, and technical experience.
