The Gilford Group has been helping service and manufacturing organizations since 1985 - working at the intersection of marketing, organizational development, finance, and technology to turn strategy into sustained performance.
We use tools such as: relationship 'triggers', scorecards, and dashboards. We create prioritization templates, business cases, readiness assessments, and soft data methodologies that work quickly and cost effectively.
We have improved service delivery through customer knowledge, performance and innovation culture change, and living the brand in rapidly changing markets. We have connected customer, organization and employee goals to the brand experience. We have mobilized people, technology, and strategic needs to sustain profitable, growing customer-driven business.
